Emergency Troubleshooting & Support

24/7 Global Response

Minimise Downtime, Restore Compliance. Fast.

A critical SCR failure means costly downtime and non-compliance. Our expert engineers deploy globally, 24/7, to get your vessel operational. We troubleshoot the fault, perform the repair, and get you sailing.

Our Emergency Response:

Rapid deployment of an expert engineer to solve your critical failure.

24/7 Emergency Service

Global availability for critical failures. We deploy to your vessel to resolve issues fast.

On-Site Fault-Finding

Our expert diagnoses the root cause of the failure on-site, ensuring a permanent fix, not a temporary patch.

Remote Support & Troubleshooting

We leverage modern technology to provide fast remote support, often identifying the issue before we even step on board.

Spare Parts
& Logistics

We can utilize our network to expedite critical spare parts (like dosing pumps or sensors) to your vessel’s location.

Real-World Proof: Container Vessel, Port of Rotterdam

Problem: Critical SCR failure on a container vessel in Rotterdam. Alarm codes indicated a complete loss of NO_x reduction, grounding the ship and preventing entry into the ECA.
Solution: SmartSCR specialist deployed within 24 hours. On-site diagnostics revealed a catastrophic failure of the urea dosing pump. Replaced the pump with a spare part from our stock and performed a full system recalibration.
Result: Vessel passed emissions test and was cleared for departure 36 hours after our arrival. Prevented significant demurrage costs for the owner.

Emergency FAQs

We begin mobilization immediately. While physical travel is dependent on global flight connections and our current availability, we guarantee two things: 1) We will provide you with a clear, realistic ETA within hours, and 2) We begin remote troubleshooting instantly to start solving your problem while we are in transit.

Yes. We provide global on-board support, wherever your vessel is located. We will coordinate with your agent to arrange travel and board at the nearest possible location.

We maintain a stock of critical spare parts for common systems like H+H and can expedite them to your location. For other brands, we use our extensive network to source parts quickly.

Facing an SCR Challenge? Let’s Solve It.

Contact Our Expert