Who we are

1. Our Commitment to Your Privacy

SmartSCR „(„we”, „us”, or „our”) is committed to protecting the privacy and security of your personal data. We are a B2B service provider specializing in the Service, Diagnostics, and Troubleshooting of Selective Catalytic Reduction (SCR) systems for the maritime and heavy industry sectors.

This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website https://smartscr.com/ (the „Site”), particularly when you submit a technical or service inquiry.

2. What Data We Collect and Why

We only collect information that is necessary to provide our highly specialized B2B services to you.

A. Data You Provide to Us (Contact & Service Forms)

This is the most critical data we collect. When you request a quote, submit a service inquiry, or contact us via our forms (powered by Fluent Forms), we collect information essential for understanding and responding to your technical problem.

  • What we collect: Your Name, Business Email, Phone Number, Company Name, Vessel/Plant Name, and details about your technical issue (e.g., SCR system model, description of the problem).
  • Why we collect it (Legal Basis):
    • To respond to your direct inquiry and provide a technical assessment or quote (Legitimate Interest).
    • To prepare for and fulfill a contract (service order) with your company (Contractual Necessity).

B. Data We Collect Automatically (Analytics)

Like most professional websites, we collect anonymous or pseudonymous data to understand how visitors use our Site, allowing us to improve our content (like Case Studies) and user experience.

  • What we collect: Anonymized IP address, browser type, operating system, pages viewed, and time spent on site.
  • Why we collect it (Legal Basis): To monitor and analyze website usage, identify trends, and improve our Site’s effectiveness (Legitimate Interest). We do use Google Analytics for this purpose.

C. Cookies

Cookies are small text files stored on your device. We use them only for essential website functionality and analytics.

  • Essential Cookies: These are necessary for the website to function (e.g., security features, form submissions).
  • Analytics Cookies: These help us understand traffic patterns (as described in section 2.B).

You can control and/or delete cookies as you wish – for details, see aboutcookies.org.

3. How We Use Your Data

Your data is used exclusively for professional B2B purposes:

  • To Respond to You: To provide the technical diagnostics, service information, or quote you requested.
  • To Fulfill Service: To coordinate service interventions, diagnostics, and troubleshooting on your vessel or at your industrial plant.
  • To Improve Our Site: To ensure our Case Studies and Service pages are clear, helpful, and demonstrate our expertise effectively.

We do not, and will not, sell your personal data to any third parties.

4. Who We Share Your Data With

We treat your technical inquiries with extreme confidentiality.

  • Internal Team: Your data is accessible only to key SmartSCR technical and service personnel who need it to prepare your quote or service plan.
  • Essential Service Providers: We may share data with our trusted partners who help us operate our website (e.g., our web hosting provider). They are legally bound to keep your data secure.
  • Legal Obligations: We may disclose your information if required by law (e.g., in response to a court order).

5. How Long We Retain Your Data

We retain your data only for as long as necessary.

  • Inquiry Data (Leads): Data from service inquiries is kept for 5 years to maintain a business relationship, reference past service requests, and fulfill our business and legal record-keeping obligations.
  • Analytics Data: Anonymized analytics data is kept for 26 months.

6. Data Security

We take the security of your data seriously. We implement robust technical and organizational measures to protect your information, including:

  • SSL Encryption: Our entire Site uses HTTPS to encrypt data transferred between you and our server.
  • Secure Servers: Our website is hosted in a secure data center.
  • Access Control: Access to personal data is strictly limited to authorized personnel.

7. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have comprehensive data protection rights. We honor these rights for all our clients globally.

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any information you believe is inaccurate.
  • The right to erasure („right to be forgotten”): You can request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You can request that we restrict the processing of your data.
  • The right to object to processing: You can object to our processing of your data (based on legitimate interest).

To exercise any of these rights, please contact us at our main contact email.

8. International Data Transfers

We operate globally (Europe, Asia, Americas). Your information may be processed in a country other than your own. We ensure that any such transfer is lawful and that your data is protected by implementing appropriate safeguards (such as Standard Contractual Clauses).

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

SmartSCR Email: office@smartscr.com

Last Updated: November 9, 2025